Return Policy

Robin’s Bicycle – Returns Policy

1. Overview
At Robin’s Bicycle, we want you and your child to be thrilled with your purchase. If for any reason you’re not completely satisfied, our returns policy ensures a smooth and straightforward process.

2. Returns Period
You have 14 days from the date of delivery to return your item for a full refund or exchange, in line with UK consumer law.

3. Eligibility for Returns

  • Items must be returned unused, in their original packaging, with all tags, manuals, and accessories included.

  • Bikes that have been assembled and used may not be eligible for a full refund but may qualify for store credit or exchange.

4. How to Return

  1. Contact our customer service team at [email/contact info] to request a return.

  2. Provide your order number and reason for return.

  3. Pack the item securely for shipping.

  4. Ship the item back to [Robin’s Bicycle returns address].

5. Refunds

  • Refunds will be issued via the original payment method within 14 days of us receiving the returned item.

  • Original shipping costs are non-refundable, unless the item is faulty or incorrect.

6. Exchanges
If you wish to exchange an item for a different size or colour, please contact us. Exchanges are subject to stock availability.

7. Faulty or Damaged Items

  • If your item is faulty, damaged, or incorrectly supplied, please contact us immediately.

  • We will arrange a full refund, repair, or replacement at no additional cost.

8. Contact Us
For any questions or to initiate a return, reach us at:
Email: hello@robinsbicycles.co.uk