Privacy Policy

Privacy Policy – Robin’s Bicycle

Effective Date: 14 October 2025

At Robin’s Bicycle, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase products, or interact with our services.

1. Information We Collect

We may collect the following information:

  • Personal information: name, email address, phone number, billing/shipping address.

  • Account information: login details if you create an account.

  • Payment information: card details processed securely via our payment providers.

  • Website usage data: IP address, browser type, pages visited, and interactions with our site.

  • Marketing preferences: whether you opt in to receive promotional communications.

2. How We Use Your Information

We use your personal data to:

  • Process orders and deliver products.

  • Respond to inquiries and provide customer support.

  • Improve our website, products, and services.

  • Send marketing communications (only with your consent).

  • Comply with legal obligations.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: to fulfill your orders or provide services.

  • Consent: when you opt in for marketing communications.

  • Legitimate interests: to improve our services and website.

  • Legal obligations: to comply with UK law.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Delivery and logistics providers to fulfil orders.

  • Payment processors to securely process payments.

  • IT and website service providers to maintain our systems.

  • Legal authorities if required by law.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. You can manage cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access your personal data.

  • Request correction or deletion of your data.

  • Object to or restrict processing of your data.

  • Withdraw consent at any time (for marketing).

  • Request data portability.

To exercise these rights, contact us at hello@robinsbicycles.co.uk

7. Data Retention

We retain personal data only as long as necessary to fulfil orders, provide services, or comply with legal obligations.

8. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Robin’s Bicycle
Email: hello@robinsbicycles.co.uk